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Sellers Charter

Regulation respecting the creations authorized on the site < / o: p>

In accordance with the conditions of validation of the creators, Nayhel reserves the right to deactivate the products which do not respect the imposed quality standard. Unauthorized creations and those subject to a complaint for plagiarism or copying can also be disabled. If this becomes recurring with the same seller, their store will be deactivated. Please find details of Nayhel.com's product validation policy below.

1. Unauthorized products

- Lightening cosmetic products harmful to health

- Products whose photos are not of sufficient clarity or quality

- The prohibited products defined in the General Conditions of Use.

- Fashion, art and craft products that do not fit into Nayhel's vision of a creation inspired by Africa or the cultures of other countries.

2. African or artisanal inspired products

Here are the criteria required for a product to be considered as an African-inspired or artisanal creation: < / span>

- Creations made of African materials of origin or use such as fabrics, beads, patterns or other components of the product`

- Wearing products with a meaning or message clearly related to Africa or crafts

- Cosmetic and gastronomic products bearing a meaning or a message clearly linked to Africa or made up of natural plants mostly from Africa.

- Any creation that Nayhel deems worthy of African or artisanal inspiration.

NB: Handicrafts being a vast world full of new discoveries, NAHYEL also welcomes creators from other continents other than Africa into its family . The latter enjoy the same privileges as their African colleagues. Nahyel is committed to offering a mix of cultures and that also means opening up to the world. However, the sine qua non condition remains the respect of the artisan spirit in the production of the articles.

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3. Regarding copying and plagiarism < / p>

Nayhel automatically deactivates products qualified as Copying or Plagiarism by its analysis team. If this situation becomes recurrent with the same seller, their store will be deactivated.

To report a copied or plagiarized product, go to the product page. Then click on "Report this product to Nahyel", below the "Contact seller" button.

In addition the rules that govern creativity on Nayhel.com are as follows:

- Nahyel strictly forbids the use of photos from other brands or sites. The seller has the obligation to put only photos belonging to him.

- Sellers are not permitted to offer designs identical to those of another existing brand on Nayhel.com or elsewhere. < / p>

Pricing and Management of retro-commissions

The creation of a store on NAHYEL.com is free but the platform is remunerated with a percentage which will be collected on the relationship between Buyer and Seller. Nayhel also collects a service fee which consists of a monthly subscription of € 8 per month according to the principles described below. In addition to the classic offers, Nahyel makes boost-packs available to sellers to allow them to promote flagship products and benefit from many other commercial advantages. < / p>

1. Classic offer

For the subscription of 8 € per month, payment must be made directly by credit card or by any other means made available to NAHYEL.

This subscription will be tacitly renewed, whether by monthly, quarterly, semi-annual or annual term. In order to terminate it, the Seller must make a formal request to NAHYEL.com customer service which will take it into account before the next expiry of his subscription.

In addition, in remuneration of the connection service provided by NAHYEL, the Seller agrees to remunerate NAHYEL, due to the acceptance of the order from the '' Buyer and payment by him of the total price of the order, also a commission equal to 15% of the total amount of the order including shipping costs.

In the event of reimbursement to the Buyer, the commission due to NAHYEL will be deducted from the next commissions due by the Seller in proportion to the amount reimbursed to the Buyer and the Seller undertakes to pay NAHYEL the balance of the commission due. It is however specified that NAHYEL will not reimburse the commission to the Seller in the event that (i) the Seller refuses to accept a claim from the Buyer or does not deal with this claim within 48 hours and NAHYEL reimburses the 'Buyer and (ii) more generally, the Seller does not respect its obligations in accordance with the T & Cs.

As part of the implementation by NAHYEL of specific operations (such as affiliate programs and / or partnerships with companies and / or websites third party), the amount of commissions provided for in this charter may be modified. In this case, NAHYEL will inform each Member in advance of the commission applied for such operations.

NAHYEL reserves the right, without compensation, to modify its policy relating to the sale of Products on the Platform and / or to the commission received by NAHYEL and inform Members accordingly. In the event of a reduction in these costs, commissions and prices, these modifications will be effective as soon as they are posted on the Site. If the modification is temporary (for example, on exceptional promotion days), the duration of this modification will also be communicated to Members and displayed on the Site. In the event of an increase in these fees, commissions and rates, NAHYEL will inform the Sellers, who will be required to accept these new modifications. These modifications will be effective on the date communicated or by default at the end of the month following the month during which these modifications will have been notified to the Sellers. If the Seller does not accept the new applicable financial conditions, he is free to terminate these General Conditions in accordance with article 11 of the General Conditions of Use, which will result in the termination and closure of his account, under the conditions provided for in article 11.1 of the General Conditions of Use .

2. Offer from ”top seller” < / p>

NAHYEL reserves the right to determine when a store is created and to reassess weekly whether a Seller should be billed as a “top seller” and in what manner. By default, this offer applies as soon as a Seller has a quarterly average of more than 15 sales per month with a minimum amount of € 1,500 per month.

· A seller who achieves a minimum of € 10,000 in sales over 12 months will be granted a reduction in the percentage of the commission received by NAYYEL on the total amount of the order. Initially set at 15%, this commission will increase to 10% of the total amount of the order including shipping costs.

· Creators who completely redirect their traffic to their Nahyel store (via a full redirection of their site or the main links of their social networks) will benefit from many of the benefits provided for in the program Nayhel loyalty program (discounts and others)

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· As part of the implementation by NAHYEL of specific operations (such as affiliate programs and / or partnerships with companies and / or third-party websites), the amount of commissions provided for in the T & Cs may be modified. In this case, NAHYEL will inform each Member in advance of the commission applied for such operations.

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3. Payment and billing method

The commission and all other costs due to NAHYEL will be directly deducted from the amounts credited to the Seller's Virtual Wallet in the event of payment through the secure payment system by NAHYEL bank card, at the time of confirmation by the Seller of the order (at the latest 48 hours after the order). They will also be automatically withdrawn from the Seller's Virtual Wallet, including negative if the current balance is insufficient. NAHYEL therefore reserves the right at any time to debit the amount of commissions and fees due by the Seller in his Virtual Wallet and / or on the means of payment that he used to fund his Wallet last.

The invoicing of NAHYEL commissions and fees therefore amounts to a total of:

• 8 € per month, 20 € per quarter or 90 € per year, plus a commission of 15% on the total amount of the sale;

• 15% TTC on each transaction, including shipping costs.

The outstanding amount must be paid by the Seller by credit card or PayPal at any time and at most 7 calendar days after the end of his subscription. In the absence of payment within these deadlines, a late payment interest of 10% on the unpaid sums per week of delay could be requested. If a Seller wishes to pay his service charges to NAHYEL by another means, he must make the request to NAHYEL by email at [email protected]

It should be noted that the subscription of any subscription or package subscribed is valid for the duration of the package to come and replaces any subscription in progress, without prorating or refund .

In the event of payment by the Buyer through the secure payment system, the Seller may request the transfer of the balance to his bank account, subject to the conditions defined in article 6 of the T & Cs, which will be done the following week. The Seller must first register his RIB on his account. The transfer costs will be borne by the seller.

The Seller will have access to the history of amounts owed to NAHYEL on its interface. < / p>

4. Recurring payments, subscriptions and other deferred payments

By means of NAHYEL virtual wallets, platform users also have the possibility of setting up recurring payments such as payment in 3 installments.

It should be remembered that any subscription to recurring payments includes the commitment to settle the deadlines on time, regardless of the financial condition of the engaged. Specifically, any failure or delay in payment attributable to the recipient of recurring payments may be subject to additional processing and collection charges.

As part of a recurring payment due quarterly (3 months) or semi-annually (6 months), arrival at each term, it will be automatically renewed and taken for the same duration, without specific warning or mandatory mention.

In the event that a Member wishes to complete recurring payments, he should make a specific request on the platform or by email to [email protected], specifying the reason for its termination. If this request is accepted, it will only be effective after the next expiry date of the subscribed service.

5. Boost-packs and other promotion services < / b>

Sponsored Posting Credits are priority views of products that a Seller can purchase in order to advertise them. Indeed, by using these credits to sponsor these products they will appear first and in the spaces provided for this purpose in the pages of categories, collections and the corresponding searches. The calculation is done as follows: for each view by a visitor on a page of a featured product, 1 display credit is consumed per product.

For example: if a visitor sees 3 pages with 10 of your sponsored products on it, that will make 30 (3x10) display credits used

The Seller can at any time modify the highlights of your products in his personal space in the “Featured” section, and directly purchase credits from 'display according to the different offers offered.

Please note:

• NAHYEL reserves the right to accept, moderate or refuse any promotion, even paid for by the creator, in order to preserve the quality of the offer on the platform, without compensation in the event of disagreement

• Including in the case of a highlight including in addition a post on social networks or in newsletters, NAHYEL does not have the obligation to carry out this if he considers it not sufficiently qualitative or useful for his hearing. Boost-packs are primarily for display credits, any further action is optional and subject to agreement Nahyel

• In the case of additional promotion on social networks or in accepted newsletters, NAHYEL undertakes to contact the creator to discuss together on the content to highlight. Without a response from it within 48 hours, NAHYEL may cancel the action or carry it out of its own accord, without possible compensation.

Rules on order management and delivery terms

1- Pre-order handling < / p>

- Descriptive visuals published by sellers on Nahyel.com must respect the characteristics (colors and dimensions) of the products actually in stock. < / p>

- Do not set a delivery period less than the maximum number of days between ordering the product and receipt by the buyer. The seller must also take into account the manufacturing time in his calculation.

- Regularly update the catalog available in the virtual store so that it conforms to the physical stock available from the seller. This will prevent stock cancellations

- In the event of a product return, the address indicated on the seller's account is taken by default.

2- Order management (Before and during seller acceptance) < / span>

- The buyer deserves an explanation from the Seller in the event of rejection or cancellation of his order

- If a seller makes 3 cancellations over 5 days, their store is automatically offline. The seller can reactivate his shop himself in this case.

- The 30-day cancellation limit for a seller is 6. After this point, the seller will see his store disabled or temporarily blocked. The Nayhel team can close it definitively after study. Sellers can turn to customer service in this case.

3- Shipping time management < / p>

- If the seller is late in preparing the order, he must notify the buyer. Otherwise, the buyer can appeal to Customer Service to request a cancellation of the order which will be done immediately without the seller's approval.

- In the event of a delivery time greater than 15 days, the seller has the duty to send a message to the buyer at least once (1) per week to reassure him of the evolution of the command.

- A seller has 48 hours to respond to messages from the buyer. If the buyer remains unanswered, he has the option of contacting Customer Service to request an immediate cancellation of the order. And without warning the seller.

- After 3 such cancellations within 30 days, the status of" Verified Seller "is removed from the seller who can see his store closed.

- When it comes to a ready to wear order, the seller should request confirmation of the size and measurements from the buyer by message. But when the order is sent without following this protocol and the size is not suitable for the buyer, the product is considered non-compliant. The costs of returning the product are then borne by the seller.

4- Shipping management (delivery)

< span style = "font-size: 14pt; line-height: 19.9733px;"> Nayhel offers sellers great ease of delivery and very generous discounts on shipping rates. These advantages are linked exclusively to the DHL service with which Nayhel is in partnership. However, sellers may choose other delivery methods of their choice. But in this case, no responsibility falls on Nahyel.

Nahyel's other shipping recommendations are as follows:

- Nayhel strongly recommends that sellers include a tracking number when shipping. Otherwise, in the event of a loss of package or non-receipt, the buyer has the right to request the cancellation and refund of the order because it is in the absence of any proof of dispatch. o: p>

- A seller has 48 hours to respond to messages from the buyer. If the buyer remains unanswered, he has the option of contacting Customer Service to request an immediate cancellation of the order. And this without warning the seller. After 3 such cancellations within 30 days, the status of "Verified Seller" is withdrawn from the seller who can see his store closed.

- The seller assumes full responsibility (both financial and moral) for sending his items sold to buyers. The seller must ensure that customers actually receive the items purchased from his store.

- If the buyer does not receive his order, the seller is required to get in touch with his carrier. If the order is sent with a tracking number that indicates actual receipt of the item by the buyer, the seller has no obligation to refund even if the buyer claims otherwise.

- Customs charges: The buyer has the right to refuse to pay customs charges before picking up their package from the carrier if the buyer was not informed by the seller before the sending. In this case, delivery is not made and the buyer can request a full refund because he is not responsible for the seller's shipping method. If the shipment is from Nayhel orders, the buyer can contact Customer Service to find a solution. For other sales such as direct payment for example, it is the seller's responsibility to notify the buyer in advance and offer him a solution that he has the free choice to accept or refuse.

5- In case of return of parcel for exchange or cancellation < / i>

- The costs of returning a non-conforming product by a buyer are the responsibility of the seller

- A seller has 48 hours to respond to messages from the buyer. If the buyer remains unanswered, he has the option of contacting Customer Service to request an immediate cancellation of the order. And this without warning the seller. After 3 such cancellations within 30 days, the status of "Verified Seller" is withdrawn from the seller who can see his store closed.

- The default return address given to buyers is the delivery address if the seller has not specified any other return address. Any package sent to the wrong address will still be considered returned.

- The seller has a period of 15 days to confirm the actual receipt or not of a returned product. Otherwise, the package will still be considered returned.

- The costs of returning a non-conforming product by a buyer are the responsibility of the seller

- A seller has 48 hours to respond to messages from the buyer. If the buyer remains unanswered, he has the option of contacting Customer Service to request an immediate cancellation of the order. And this without warning the seller. After 3 such cancellations within 30 days, the status of "Verified Seller" is withdrawn from the seller who can see his store closed.

- The default return address given to buyers is the delivery address if the seller has not specified any other return address. Any package sent to the wrong address will still be considered returned.

- The seller has a period of 15 days to confirm the actual receipt or not of a returned product. Otherwise, the package will still be considered returned.